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Frequently Asked

What do I do if my delivery has not arrived within the estimated time frame?
If your delivery has not arrived within the estimated time frame, you can follow these steps:Monitor...

If your delivery has not arrived within the estimated time frame, you can follow these steps:

  • Monitor communication sent through push notifications, emails, and your mail   for any updates on the delivery status of your order.

  • Contact the delivery agent by using the contact information provided in the email sent to you when your package is “out for delivery”.

  • If you are unable to reach the delivery agent, or if the delivery status has not been updated, you can reach out to our customer service team for assistance. You can reach them by clicking on the “Help” button at the top right of the page and selecting “Live Chat” .

Note: We will work with you to ensure that your delivery arrives as soon as possible, so it is important to reach out to us if you have any concerns or questions regarding the delivery of your order.

What is the delivery fee?
The delivery fee is the cost of having the package delivered to your doorstep or selected pickup location....

The delivery fee is the cost of having the package delivered to your doorstep or selected pickup location. The amount of the delivery fee varies depending on factors such as your geographic region, the delivery mode selected, the shipment method, and the size or category of the product ordered. You may view the delivery fee on the product page and during the checkout process before completing your order.

What if I am not available to receive my delivery?
If you are not available to receive your delivery, you have the following options:Contact the delivery...

If you are not available to receive your delivery, you have the following options:

  • Contact the delivery agent to reschedule the delivery for a more convenient time. (Note that the item can only be kept for a limited time before it is canceled as failed delivery.)

  • If you are unable to arrange for an alternative delivery, you can contact our customer service team to request a rescheduling of the delivery. You can reach them by clicking on the “Help” button at the top right of the page and selecting “Live Chat” from the drop down menu.

Note: It is not possible to change the delivery address once an order is placed. Jumia will make a total of 2 attempts to deliver the package before canceling your order. You will be notified before they make the second attempt, so it’s important to remain available to avoid order cancellation.

To cancel an item or an order
Contact Customer Support on 0240702369Note: You can only cancel an item or an order before it is shipped....

Contact Customer Support on 0240702369

Note: You can only cancel an item or an order before it is shipped. Once your order has been shipped, it cannot be canceled by our customer service agents.

If your order was prepaid, please note that the refund processing time may vary depending on the payment method:

• If payment was made by card or bank transfer, your refund will be processed within 24 hours, and it may take 7 -15 business days for the refund to reflect in your account depending on your bank.

Thank you for shopping with us.

How to pay for your order
Tradewave offers multiple payment options. Pay for the item on delivery by using your card, bank transfer,...

Tradewave offers multiple payment options. Pay for the item on delivery by using your card, bank transfer, or USSD via our JumiaPay secure platform. You can also pay for your order using a voucher.

Option 1: Pay On Delivery

You can pay for your orders upon delivery in a variety of ways to accommodate your needs. Choose to pay in cash, or opt for a credit/debit card or USSD via our JumiaPay secure platform.

Option 2: Card Payment 

You can securely pay for your order on Tradewave using Mastercard, Visa cards, Mobile Money, or card payment. With the help of a third party called paystack your payments have been made secure and safe.

Option 3: Vouchers

You can pay for your orders using a voucher code.

Choose the one that works best for you for a hassle-free shopping experience.

Paying for Your Tradewave Order – A Step by Step Guide

At Tradwave, we aim to make the process of paying for your orders as simple and seamless as possible. We offer a variety of payment methods to suit your needs, including online payment, cash on delivery (COD), and payment at delivery.

Step 1: Place your order

  • Browse the Tradewave website and select the items you’d like to purchase

  • Add the items to your cart and proceed to checkout

  • Review your order details and make any necessary changes

Step 2: Choose your payment method

  • Select your preferred payment method from the options available:

    • Online Payment: Pay using your credit/debit card, or online banking.

    • Pay on Delivery: Choose to pay in cash or with a credit/debit card, bank transfer, or Mastercard when your order is delivered to you.

    • Voucher Code: Apply a voucher code for payment.

Step 3: Complete your payment

Follow the instructions provided for your chosen payment method to complete the payment process

  • If you’ve chosen online payment, you’ll be redirected to a secure payment page where you can enter your payment details

  • For payment upon delivery, it includes cash on delivery, Mobile Money, and credit/debit card payment, simply wait for your order to be delivered and choose your preferred payment method.

  • To pay with a voucher code for your order, follow the steps below:

    • Add items to your cart and proceed to the “Checkout Page.”

    • Enter your voucher code in the ” Voucher” field under the “Payment Method” section.

    • Apply the voucher by clicking “Add Voucher.”

Step 4: Confirm your payment

Once your payment is complete, you’ll receive an order confirmation email

  • If you’ve chosen online payment, the payment confirmation page will also display your payment details

If you experience any issues with payment, please don’t hesitate to reach out to our customer support team. We’re here to help and make sure that your Jumia shopping experience as smooth as possible.

We hope this guide has been helpful. Happy shopping!

Privacy Policy for TradeWave.Store
Welcome to TradeWave.Store! We are committed to protecting your privacy and ensuring that your personal...

Welcome to TradeWave.Store! We are committed to protecting your privacy and ensuring that your personal information is secure. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, tradewave.store.

1. Information We Collect

1.1. Personal Information

When you register on our site, place an order, subscribe to our newsletter, or respond to a survey, we may collect the following personal information:

  • Name

  • Email address

  • Mailing address

  • Phone number

  • Payment information

1.2. Non-Personal Information

We may also collect non-personal information about you whenever you interact with our site. This may include your browser name, the type of computer you are using, and technical information about your means of connection to our site, such as the operating system and the Internet service providers utilized.

2. How We Use Your Information

2.1. Personal Information

We use your personal information to:

  • Process and fulfill your orders

  • Send order confirmations and updates

  • Improve customer service

  • Send periodic emails for updates, promotions, or service information

2.2. Non-Personal Information

Non-personal information is used to:

  • Improve our website

  • Understand how our visitors use the services and resources provided on our site

3. How We Protect Your Information

We implement a variety of security measures to maintain the safety of your personal information. These measures include:

  • Secure servers

  • Encryption of sensitive information

  • Regular security audits

4. Sharing Your Information

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information except to trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.

5. Cookies

Our site may use “cookies” to enhance the user experience. Your web browser places cookies on your hard drive for record-keeping purposes and sometimes to track information about you. You may choose to set your web browser to refuse cookies or to alert you when cookies are being sent.

6. Third-Party Links

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites.

7. Your Consent

By using our site, you consent to our website privacy policy.

8. Changes to Our Privacy Policy

TradeWave.Store has the discretion to update this privacy policy at any time. When we do, we will post the updated date at the bottom of this page. We encourage you to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect.

9. Contacting Us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

How can I provide feedback on Tradewave?
We appreciate your feedback! You can share your thoughts through the “Feedback” option on...

We appreciate your feedback! You can share your thoughts through the “Feedback” option on the website or by reaching out to our customer support team. Your input helps us improve and enhance your shopping experience.

Are there any membership or subscription fees on Tradewave?
No, Tradewave is free to join and browse. There are no membership or subscription fees. You only pay...

No, Tradewave is free to join and browse. There are no membership or subscription fees. You only pay for the products you purchase.

What measures does Tradewave take to ensure security?
We prioritize the security of our users. Our platform employs encryption technology to safeguard your...

We prioritize the security of our users. Our platform employs encryption technology to safeguard your personal and financial information. Additionally, we regularly update our security protocols to protect against potential threats.

Is there a customer support service available?
Yes, we have a dedicated customer support team ready to assist you. Visit the “help” page...

Yes, we have a dedicated customer support team ready to assist you. Visit the “help” page to find our customer service options, including live chat, email, and phone support

How can I become a seller on Tradewave?
If you’re interested in becoming a seller, click on the “Sell on Tradewave” option...

If you’re interested in becoming a seller, click on the “Sell on Tradewave” option and follow the registration process. Once approved, you can start listing your products and reaching a wider customer base.

Can I track my order on Tradewave?
Yes, you can track your order by navigating to the “Order History” section in your account....

Yes, you can track your order by navigating to the “Order History” section in your account. Once your order is shipped, you will receive a tracking number via email, allowing you to monitor the delivery status in real-time.

How do I make a purchase?
Once you’ve found the product you want, click on it to view details. Select the quantity and click...

Once you’ve found the product you want, click on it to view details. Select the quantity and click “Add to Cart.” Review your items in the cart, proceed to checkout, and follow the prompts to complete your purchase. You can choose from various payment methods for a secure transaction.

How do I find products on Tradewave?
You can find products by using the search bar at the top of the page or by browsing through the categories...

You can find products by using the search bar at the top of the page or by browsing through the categories listed on the homepage. Refine your search using filters such as price range, brand, and customer ratings to find exactly what you’re looking for.

What is Tradewave?
Tradewave is an online marketplace that offers a wide range of products for your everyday needs. From...

Tradewave is an online marketplace that offers a wide range of products for your everyday needs. From electronics and clothing to groceries and home goods, we provide a convenient and secure platform for buyers and sellers to connect.

How can I create an account on Tradewave?
To create an account, click on the “Sign Up” button on the homepage. Fill in the required...

To create an account, click on the “Sign Up” button on the homepage. Fill in the required information, including your name, email address, and password. Once registered, you can start exploring and shopping on our platform.


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