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If your delivery has not arrived within the estimated time frame, you can follow these steps:
Note: We will work with you to ensure that your delivery arrives as soon as possible, so it is important to reach out to us if you have any concerns or questions regarding the delivery of your order.
The delivery fee is the cost of having the package delivered to your doorstep or selected pickup location. The amount of the delivery fee varies depending on factors such as your geographic region, the delivery mode selected, the shipment method, and the size or category of the product ordered. You may view the delivery fee on the product page and during the checkout process before completing your order.
If you are not available to receive your delivery, you have the following options:
Note: It is not possible to change the delivery address once an order is placed. Jumia will make a total of 2 attempts to deliver the package before canceling your order. You will be notified before they make the second attempt, so it’s important to remain available to avoid order cancellation.
Contact Customer Support on 0240702369
Note: You can only cancel an item or an order before it is shipped. Once your order has been shipped, it cannot be canceled by our customer service agents.
If your order was prepaid, please note that the refund processing time may vary depending on the payment method:
• If payment was made by card or bank transfer, your refund will be processed within 24 hours, and it may take 7 -15 business days for the refund to reflect in your account depending on your bank.
Thank you for shopping with us.
Tradewave offers multiple payment options. Pay for the item on delivery by using your card, bank transfer, or USSD via our JumiaPay secure platform. You can also pay for your order using a voucher.
Option 1: Pay On Delivery
You can pay for your orders upon delivery in a variety of ways to accommodate your needs. Choose to pay in cash, or opt for a credit/debit card or USSD via our JumiaPay secure platform.
Option 2: Card Payment
You can securely pay for your order on Tradewave using Mastercard, Visa cards, Mobile Money, or card payment. With the help of a third party called paystack your payments have been made secure and safe.
Option 3: Vouchers
You can pay for your orders using a voucher code.
Choose the one that works best for you for a hassle-free shopping experience.
Paying for Your Tradewave Order – A Step by Step Guide
At Tradwave, we aim to make the process of paying for your orders as simple and seamless as possible. We offer a variety of payment methods to suit your needs, including online payment, cash on delivery (COD), and payment at delivery.
Step 1: Place your order
Step 2: Choose your payment method
Step 3: Complete your payment
Follow the instructions provided for your chosen payment method to complete the payment process
Step 4: Confirm your payment
Once your payment is complete, you’ll receive an order confirmation email
If you experience any issues with payment, please don’t hesitate to reach out to our customer support team. We’re here to help and make sure that your Jumia shopping experience as smooth as possible.
We hope this guide has been helpful. Happy shopping!
Welcome to TradeWave.Store! We are committed to protecting your privacy and ensuring that your personal information is secure. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, tradewave.store.
When you register on our site, place an order, subscribe to our newsletter, or respond to a survey, we may collect the following personal information:
We may also collect non-personal information about you whenever you interact with our site. This may include your browser name, the type of computer you are using, and technical information about your means of connection to our site, such as the operating system and the Internet service providers utilized.
We use your personal information to:
Non-personal information is used to:
We implement a variety of security measures to maintain the safety of your personal information. These measures include:
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information except to trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.
Our site may use “cookies” to enhance the user experience. Your web browser places cookies on your hard drive for record-keeping purposes and sometimes to track information about you. You may choose to set your web browser to refuse cookies or to alert you when cookies are being sent.
Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites.
By using our site, you consent to our website privacy policy.
TradeWave.Store has the discretion to update this privacy policy at any time. When we do, we will post the updated date at the bottom of this page. We encourage you to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect.
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:
We appreciate your feedback! You can share your thoughts through the “Feedback” option on the website or by reaching out to our customer support team. Your input helps us improve and enhance your shopping experience.
No, Tradewave is free to join and browse. There are no membership or subscription fees. You only pay for the products you purchase.
We prioritize the security of our users. Our platform employs encryption technology to safeguard your personal and financial information. Additionally, we regularly update our security protocols to protect against potential threats.
Yes, we have a dedicated customer support team ready to assist you. Visit the “help” page to find our customer service options, including live chat, email, and phone support
If you’re interested in becoming a seller, click on the “Sell on Tradewave” option and follow the registration process. Once approved, you can start listing your products and reaching a wider customer base.
Yes, you can track your order by navigating to the “Order History” section in your account. Once your order is shipped, you will receive a tracking number via email, allowing you to monitor the delivery status in real-time.
Once you’ve found the product you want, click on it to view details. Select the quantity and click “Add to Cart.” Review your items in the cart, proceed to checkout, and follow the prompts to complete your purchase. You can choose from various payment methods for a secure transaction.
You can find products by using the search bar at the top of the page or by browsing through the categories listed on the homepage. Refine your search using filters such as price range, brand, and customer ratings to find exactly what you’re looking for.
Tradewave is an online marketplace that offers a wide range of products for your everyday needs. From electronics and clothing to groceries and home goods, we provide a convenient and secure platform for buyers and sellers to connect.
To create an account, click on the “Sign Up” button on the homepage. Fill in the required information, including your name, email address, and password. Once registered, you can start exploring and shopping on our platform.